Interested in transforming your customer service program to improve family engagement and community support, increase enrollment and improve employee success?
The Flipping Point© Framework for Exemplary Customer Service is a research-based, knowledge-driven tool that outlines eight essential areas that are the foundation for your transformation. Each essential area contains standards that are markers of excellence and competencies that are evidence of success.
Education researchers have clearly established the link between a student’s achievement and self-esteem and a parent’s participation in their student’s education. Simply put, when parents are connected and supportive of their child’s education, the more students will perform and behave. Great customer service builds positive relationships, engages families and gets parents involved.
Everyone should be considered a customer. If you are not thinking about key audiences beyond parents, families or tax-paying community members, you may be missing customers and the opportunity to garner wider support.
Personalizing your interactions is also important. How you interact with a Millennial is different than with a Gen-Xer or Baby Boomer. Is this difference factored in when training your staff or developing your customer service plan?
Schools serve a wide variety of customers everyday. Your staff and administrators can be trained to handle any challenge or interaction no matter how daunting.
We can help you achieve your goal of transforming your district’s customer service. Get started by contacting The Flipping Point team today at GetMeTo@TheFlippingPoint.com or 816-868-5142.